Quality Across the Supply Chain
By: Kari Miller, Sr. Director, Industry Solutions & Product Management, Pilgrim Software, Inc.
From: Quality Digest
May 23, 2012
As our product and service value chains expand globally, OEMs in various industries are outsourcing more of their products and services instead of keeping them in house. This has heightened the need for clear communication and managing supplier relationships to ensure that the quality of the product or service meets original specifications. More often than not, customer satisfaction has become a complicated, global process.