Optimum performance drives optimal success. Only those who continuously strive for excellence can achieve it. Pilgrim Software’s Professional Services can help shift your organization’s quality and compliance management systems from neutral to overdrive by providing added value through enterprise-level consulting and technical services. We ensure the successful deployment of our solutions, and help you achieve the maximum return on your quality investment.

When your organization chooses Pilgrim Software to address its compliance and quality management needs, our consultants work side-by-side with you throughout the entire implementation process. Up front, we tell you exactly how long a project will take and the total cost of investment. Pilgrim provides accurate, consistent and reliable analysis of a customer’s business environment, then aligns with them to follow a comprehensive delivery model to implement a tailored solution that meets their specifications.

The personalized care doesn’t end there. For businesses to capitalize on their investment, they need affordable technical support that maximizes the availability and productivity of their system. Pilgrim helps boost efficiency by providing rapid resolution, quick updates and fluid system performance. Ultimately, this allows the customer to maximize the effectiveness of Pilgrim’s solutions, yielding greater overall compliance and quality management success.

The effectiveness of our products is compounded by the high-level knowledge of our service professionals. Through the years, Pilgrim consultants have perfected their skills through hundreds of implementations in the Life Science and Manufacturing industries. We continue to build on our bank of domain expertise with every project – manufacturing, regulatory, governance, research/design, clinical/laboratory, legal and corporate auditing. Our knowledge allows you to leave the project guidance to us.

When Pilgrim collaborates with your business, you can be confident that every facet of implementation is managed with your specifications in mind. During the process, the transfer of knowledge occurs at an appropriate pace to ease you in, and adequately prepares you to understand the process as it is occurring. Later, Pilgrim's technical support is there for you and responds to requests rapidly and efficiently. Our implementation methodology guarantees first-time success.

Businesses can gauge their success by the speed at which their automated systems are up and running, and by the ease of managing those systems. Pilgrim has incorporated best practices and its tremendous domain expertise into its world-recognized out-of-the-box applications. Because of their centralized architecture, those applications can be rapidly integrated into any business environment.  Pilgrim has successfully validated and implemented its modules in just 90 days.

Track-Tested Performance

Pilgrim has a proven track record of successful, rapid implementations:

• Implemented a global document management system for a major bioprocess and bioscience products and services company within four months.

• Implemented a divisional complaints management system for a European-based manufacturer of mobility products in under three months.

• Implemented a corporate audit management system for multiple audit groups of one of the largest pharmaceutical companies in the world in four months.

• Implemented a CAPA system for the manufacturing sites of a global medical device company in five months (global rollout).

Keeping Your Business in the Lead

When your business partners with Pilgrim, you will find that our customer service begins before the sale and continues after implementation and successful deployment of our leading-edge software solutions. Pilgrim’s Professional Services will help you quickly turn our global solutions into your organization’s day-to-day business solutions. Pilgrim takes great care in ensuring the ongoing satisfaction of its end users. We want to deliver value and excellence that drive businesses forward. That’s why Pilgrim is providing Real Solutions for Real Life™

Services that Fuel Success

Pilgrim Software provides leading-edge business automation solutions. However, attaining optimal operational success requires superior professional and technical services as well. Working together every step of the way, Pilgrim can steer its customers through the following:

• Visit your site to understand your processes
• Harmonize and standardize processes across your organization
• Help you create a business process blueprint

• Review current business processes and identify potential enhancements and performance improvements through our automated system

• Enhance your deployment project with an external project consultant, project lead or as part of a Pilgrim/Customer project team
• Remain on budget, on time and within scope

• Populate standard setup data and configure solution
• Follow Best Practices templates
• Design rules and policies for workflow

• Installation and IQ verification services
• Deployment Planning (IT planning)
• Capacity Planning
• Disaster & Recovery Planning

• Recommend an optimization strategy to achieve best system performance results

• Migrate legacy data into Pilgrim’s system

• Integration methodology and technology enablers for integrating Pilgrim’s system into your existing environment (ERP, MES, PLM, CRM, HRM, etc.)

• Ensure system is operating as designed in your environment

• Transfer final configuration and validation system into production environment
• Assess readiness of entire system

Partner with Pilgrim. Your customers will thank you.

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