Pilgrim Software’s support services reinforce the strength of our products, helping businesses attain optimal success. Our enterprise-level consulting includes an entire spectrum of related services:

• Professional Services
• Technical Services

These customer-driven activities ensure the successful deployment of our ERCQM solutions, and help your organization achieve the maximum return on your quality investment.

"Implementing a corporate system for compliance and quality management requires a strong partner relationship with the software vendor.  We believe that Pilgrim can offer this to Nucletron and rapidly provide the benefits we are looking for in this area."

Henk Loos, Nucletron’s Director of Operations, Nucletron B.V.

Commitment

Pilgrim’s personnel are dedicated to providing end-to-end customer care, beginning at the time we present our solutions to you, and continuing beyond implementation and deployment.  Over the years, Pilgrim has continuously measured the impact of its commitment:

• Implementation effectiveness reviews
• Quarterly satisfaction surveys
• Conscientious management of customer satisfaction

"With SmartAudit we knew we had adopted the best product to address Millipore’s quality audit issues, but the dedication of Pilgrim’s people to supporting their product exceeded all of our expectations."

Thomas Britton, Project Manager, Millipore

Knowledge

Pilgrim’s consultants and technical personnel provide extensive product knowledge and technical expertise, enabling them to work with you to efficiently install and optimize Pilgrim’s solutions. Through the years, they have perfected their skills through implementations for more than 300 customers in the Life Sciences and Manufacturing industries.

Additionally, they have earned stringent internal certifications, and external certifications, including:

Professional Services:

• Six-Sigma
• Project Management Professional (PMP)
• Capability Maturity Model Integration (CMMI)
• Configuration Management
• Validation

Technical Services:

• Cisco CCNA
• Microsoft MCP
• STI Certified Help Desk Professional
• STI-Certified Help Desk Director
• Microsoft.NET